Habiqo Home Swap Privacy Policy

At Habiqo Home Swap, your privacy and security are our top priorities. This policy explains how we collect, use, and protect your personal information when you use our website or services. Please review it periodically as updates may occur. For rules on swaps, reviews, and member conduct, please see our Terms of Use.

Definitions

In this Privacy Policy:

• “You” means any person using the Habiqo Home Swap website or services.
• “Habiqo Home Swap”, “we”, or “us” refers to the owners and operators of the platform.
• “Personal Information” means any information that identifies you personally, alone or in combination with other information (e.g., name, email address, physical address, ID documents).
   

1. Information We Collect

Information You Provide:

• Name, email, phone number, physical address
• Geolocation information
• Driver’s license, government-issued ID, or passport (for verification purposes)
• Opinions, comments, enquiries, testimonials, or stories
• Account activity, including home swaps and SandDollars earned

Interaction Data:
We also record information when you interact with Habiqo, including when you:

• Complete surveys, forms, or requests
• Post reviews, comments, testimonials, or stories
• Like, follow, or otherwise engage with Habiqo on social media platforms
• Purchase, subscribe to, or use our services

Automatic Data Collection:

• Pages visited, homes added to favourites, saved searches
• Swap history and calendar availability
• Response times to other members
• Device and browser information, operating system, and IP address

Cookies & Analytics:

• We use cookies to enhance your experience and for analytics (primarily Google Analytics)
• Cookies store preferences and usage data for up to 12 months
• You can reject cookies in your browser, but some features may not function fully
   

2. How We Use Your Information

We use your data for lawful purposes, including:

• Facilitating home swaps and related services
• Verifying member identity and account information
• Tracking SandDollars and activity to ensure accurate balances
• Storing calendar and availability information securely to enable swaps
• Displaying and managing member reviews or feedback
• Responding to questions or support requests
• Sending marketing emails only if you have opted in
• Improving our website, platform, and member experience
• Using anonymized photos for communications or marketing materials with respect for privacy
   

We never sell, rent, or share your personal information with third parties without consent, except when legally required.
 

3. Member Communications

• Messages between members may be stored for platform functionality and security
• Monitoring of messages occurs only to detect fraud, abuse, or prohibited activity
• Messages are not public or shared outside the swap platform without consent
   

4. Third-Party Services & Social Media

• Links to third-party websites are not controlled by Habiqo; please check their privacy policies
• Engagement on social media platforms follows their rules; sensitive information should only be shared via Habiqo’s primary channels (email, phone)
• Retargeting ads may appear via Google, Facebook, or other services; all data collection complies with our policy and third-party privacy policies
• Personal information is shared with third parties only when legally required or for verification purposes
  
   

5. Security

We implement reasonable administrative, technical, and physical measures to protect your information, including SSL encryption for sensitive data. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
 

6. Data Retention

• Personal data is retained only as long as necessary for platform functionality, legal obligations, or dispute resolution
• Verification documents are securely stored and deleted when no longer required
• Deleted data may remain in backups for legal or regulatory purposes
   

7. Your Rights

Under GDPR, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict the processing of your data, including for marketing purposes
• Withdraw consent at any time by contacting us
   

Effective Date of Policy
 

This policy is effective January 2nd, 2026. Updates may occur at any time. Maintaining your privacy helps build trust and strengthens our Habiqo community.