If I damage something in my host's home, what should I do?
Accidental damage can occur on a trip. Taking a genuine approach and contacting your host immediately to find a resolution is always the best course of action. Most hosts will appreciate your offer to pay to repair or replace damaged items. They may even have insurance protection against accidental damage caused by guests - so get in touch with them, and you will probably find a simple solution.
If you require any additional assistance, contact our Customer Service team, who will be happy to assist you.
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