What should I do if my Host cancels?

Although cancellations are uncommon on the platform. When they occur, they are usually due to unforeseen circumstances such as a member of the family becoming unwell or a local natural disaster making the house unusable as a place to stay. Guests are entitled to a full refund of the SandDollars used to book the swap if a host cancels a SandDollar swap. Members who wish to seek additional compensation in the event of a cancellation for a SandDollar or Traditional Swap must contact their swap partner.

The Customer Service team will investigate and will also assist in finding an alternative home. Please contact our team for further assistance.