Privacy Policy

Caribbean Home Swap trades as Habiqo Home Swap. At Habiqo Home Swap we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We do update this Policy from time to time so please do return and review this Policy regularly.

Definitions

Habiqo Home Swap values your privacy. In the below policies, whenever we use the term “you” it refers to the person using the website. Whenever we use the term “Habiqo Home Swap”, “we”, “this website”, it refers to the creators of the website.

The term “Personal Information” refers to information that identifies you personally, alone or in combination with other information available to us. Examples of Personal Information include your name, address, and email address.

Personal Information We Collect

We collect all information you provide us with such as when you register for an account including but not limited to:

• Name

• IP address or Device ID

• email address

• physical address

• Geolocation information

• Driver's license, government-issued ID, or passports

• Your opinions, comments, suggestions, enquiries and other communications you provide to us

• contact number, and how you use our services.

We also record and collect information when you interact with us such as when:

• Any survey or form you complete or any customer service you receive.
• Information you provide on any one of our communication channels or third-party platforms.
• “Like”, “Follow” or otherwise connect with or post to one of our social media Pages
• Post or submit a review, or comment, or provide a testimonial or story.
• Purchasing, subscribing to, or using a product or service
• We use the data we collect from you for lawful purposes such as fulfilling our obligations to you under a contract and to keep our records updated and other purposes such as marketing. We will only ever use your data for the purposes which we collect.
• We may also use your data in various ways including:
• To manage any questions in the event of any queries.
• To contact you with marketing information via email about our content, and services. Marketing emails will only be sent to you if you have agreed to join our mailing list. You have the option to opt-out of this at any time and you have the right to stop us from contacting you for marketing purposes. Our newsletter will contain a link to unsubscribe.
• To contact you about information such as updates required by law, important product warranty or recall.

The information we automatically collect

Data may be automatically collected. Additionally, we automatically collect certain categories of information, such as:

• When you use our services, we collect information about what pages you visit, what homes you add to your favourites, what searches you save, what search terms you use, what home exchanges you make, how many SandDollars you earn, when you last logged in, and how quickly you respond to questions from other members.

• A list of information about the equipment you use to access our platform, such as the type of internet browser you use, the screen resolution, the operating system version, and your IP address.

Other information we collect about you:

Cookies

Habiqo Home Swap uses cookies to enhance user experience and for analytics purposes. Cookies are text files that are stored in your browser. This is so we can personalize our website to your needs and remember your preferences.

We also use cookies for analytics purposes, mainly Google Analytics. We use this so we can better understand our users and see how we can improve on our website and provide a better user experience.

Cookies are only stored on browsers for 12 months. Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.

Third-Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Email Opt-In

We use an email newsletter mailing list to inform our customers and subscribers about products or services supplied by this website. You can subscribe by opting in and signing up using your email address. Some subscriptions may be manually processed through a prior written agreement with the user.

Our email marketing campaigns may contain tracking facilities within the actual email. We may track and monitor activities such as the opening of emails, the clicking of links within an email, and the sharing of emails. This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

If you would like to opt-out of our mailing list then please contact our support team.

Retargeting

We may use remarketing services to advertise on third party websites (including Google and Facebook) to previous visitors to our site. Remarketing utilizes cookies on the user’s computer to serve ads from us.

This could mean if you visited our site to see our services, you may see an ad from us on Facebook. Any data collected are in accordance with our privacy policy and Google/Facebook privacy policy.

Social Media

Communication, engagement, and actions taken through external social media platforms that this website and it's owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it's owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons that help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Habiqo Home Swap will share your personal information with third parties when applicable such as assessment purposes, but we will only do so if required.

Google Analytics: We also use Google Analytics on our website. Google Analytics is an analytics software and helps us to analyze, monitor, and improve our website based on the user’s actions. We do this to improve the end-user experience.

Through the use of Google Analytics, we may collect data such as what page you are visiting on our site, how long you spend, and the actions you take on our site.

You have the right to withdraw from any marketing correspondence from us, to do so contact us.

You may be able to choose to register, log-on, or enhance your profile on this Site using functionalities provided by a third-party social media platform, such as Facebook. By doing this, you are asking the third-party social media platform to send us information from your profile on that

register, log-on, or enhance your profile. After you have connected, the third party may also send us additional information from your profile that allows us to offer certain functionalities on the pages you view.

We use the data we collect for the following purposes:

In order to meet our contractual obligations, we must process this data. Our business transactions with you, including, but not limited to

• Responding to your inquiries and providing information

• We will assist you with any requests you have and fulfil any contracts we have with you

• Send you information, such as service information or information about an upcoming event

• Completing and fulfilling any purchases or requests for services

• Verification: In order to provide you with verified membership status, we require proof of identity and proof of address.

• Keeping you informed about community news and letting you know when your account has been active

• For our media team to share your photos – Habiqo Home Swap may use certain house photos in its communication materials (newsletter, blog, social media & google advertising). Images are taken with respect to image rights and are anonymous and do not reveal any private information.

Personal Information

When you use our website you agree to use using and storing your personal information. We may share your personal information with other third-party companies or law enforcement to further check whether your data is correct.

Your personal data is very important to us, and we store your data responsibly. We will never rent, sell, or give your personal data to any third party without your consent.

We also may track the actions you take on our website. We do this so we can better optimize our website.

Keeping your Data Secure

We maintain reasonable administrative, physical, and technological measures to protect the confidentiality and security of Personal Information you submit on or through this Site. For example, we use SSL encryption to protect your credit card information as it travels over the Internet. Unfortunately, no website, server, or database is completely secure. We, therefore, cannot guarantee that your Personal Information will not be disclosed, misused, or lost by accident or by the unauthorized acts of others.

Rights

You have the right to ask us not to store or process your personal data for any purposes including marketing purposes. We will inform you if we intend to use your data for such purposes or if we intend to disclose your personal information to any third party for any purpose.

Under the GDPR you have the right to be informed, the right to access your personal data and receive a copy of your personal information. You also have the right to rectify any of your personal data that you may find to be incorrect and the right to remove, delete, and object.

Effective Date of Policy

This policy is effective and current as of November 2022. We may make changes to this policy and process and systems without further warning. We may also update this privacy policy to reflect updates.

Maintaining this privacy policy of customer information is of utmost importance to us and it helps build stronger relationships, goodwill and increase confidence.